At Machhmani Store, we strive to offer a seamless shipping experience for our customers both within India and internationally.

Shipping Within India:

  • COD (Cash on Delivery) is available for orders above ₹5,000.
  • For orders below ₹5,000, a flat shipping charge of ₹100 will apply.
  • Free Shipping is available on all orders above ₹5,000.

International Shipping:

  • Orders valued under ₹50,000 ($601.12) can avail postal shipping at a **flat rate of ₹999 ($12.01)** for customers in the U.S., Australia, New Zealand, and select regions of Asia*.
  • Delivery period for this service is approximately 15-20 days.
  • International Free Express Shipping is available for orders above ₹1,50,000 (~USD 1,875 as of July 2023). Delivery takes 4-7 days via reliable courier partners like FedEx, UPS, or Sequel.
  • For international orders under ₹1,50,000, a shipping charge of ₹3,600 (~USD 45) will apply.
Special International Shipping Cases:
  • For countries like Belgium, orders above ₹40,000 (~USD 540) incur a shipping charge of ₹8,000 (~USD 110).
  • Countries in Asia eligible for the shipping service include Bhutan, Hong Kong, Indonesia, Japan, Malaysia, Mongolia, Philippines, Singapore, South Korea, Sri Lanka, Thailand, Vietnam, and Cambodia.

*Note: Free shipping applies to regions where express couriers are available, and restrictions may apply for certain gemstones or jewelry items based on courier policies.

Frequently Asked Questions: Shipping Within India

What does Days to Dispatch mean?

“Days to Dispatch” refers to how long it takes to prepare and hand over your package to the courier company. This period is mentioned on each product page. For example:

  • Loose gemstones typically dispatch in 1-2 days.
  • Gemstones set in rings may take 4-5 days.
  • Orders requiring additional certificates will take longer.
How long does it take to deliver my order?

Metro cities in India typically receive deliveries within 1 to 3 days. Non-metro areas may take 2 to 7 days. The delivery time depends on the product (e.g., loose gemstones or custom-set jewelry) and is mentioned on the product page.

Is my shipment safe?

Absolutely! We package all shipments with durable, tamper-evident materials and include shipment insurance at no extra cost.

Can I track my shipment?

Yes, all shipments are trackable via our courier partners such as FedEx, Aramex, etc. You will receive a tracking ID via email once your order is dispatched.

Are there any hidden costs (sales tax, octroi, etc.)?

No hidden costs. The amount displayed during checkout is the final price you pay. Any applicable octroi or duties are borne by the company.

Frequently Asked Questions: International Shipping

Which countries do you ship to?

We ship to over 100+ countries worldwide. Free shipping is available for orders above ₹1,50,000 (~USD 1,875) with express couriers like FedEx and Aramex.

What shipping options are available?
  • Free Express Shipping for orders above ₹1,50,000 (~USD 1,875).
  • For lower value orders, you can choose between:
    • Postal Shipping (10-15 days)
    • Express Shipping (2-10 days) Express Shipping rates start from ₹3,600 (~USD 45) to countries like Canada and certain European nations.
What about custom charges, duties, etc.?

Custom charges, duties, or VAT may apply based on your country. Please check with your local customs. In the US, Canada, and Europe, loose gemstones generally do not incur import duties. For any international order that is canceled or refused after dispatch, customers are responsible for the return shipping and any custom duties.

Is my shipment safe internationally?

Yes! We ensure double-care packaging for long-distance shipments, partnered with reliable courier services like FedEx. Every shipment is fully insured, so you don’t need to worry.

Can I track my international shipment?

Yes, all international shipments are trackable online, though postal shipments to certain regions may have delayed tracking.

Do I need to provide identification for delivery?

In some countries, for high-value orders, you may be required to show a valid ID for customs clearance.

Which gemstones are not shipped internationally?

We currently do not ship Amber and Ammolite gemstones outside of India due to specific restrictions.