6-MONTH ONE-TIME REPLACEMENT
We offer a free one-time replacement within 6 months of purchase. To avail this, customers must provide a valid unboxing video and pay a ₹100 shipping and handling fee. Once verified, we’ll ship a brand-new replacement at no additional cost.
1-DAY REPLACEMENT POLICY
We have a 1-day replacement window after delivery. If you receive a wrong, defective, or damaged item, you must notify us within 24 hours along with an unboxing video as proof. Without this video, we will not be able to process your request.
WHAT CANNOT BE REFUNED
We do not accept returns for size issues, product quality concerns, or personal preferences. Size details are clearly listed in every product description. We also cannot accept returns for items that are worn, washed, missing packaging, or used in any way.
UNBOXING VIDEO IS MANDATORY
An unboxing video is compulsory to initiate any return or replacement request. It must clearly show the parcel being opened and the issue with the product. This helps us verify and approve valid claims quickly.
RETURN PROCESS:
To start a return, submit your order number and contact info on our return portal, along with the required photos and video proof. If eligible, we’ll arrange a pickup, or in case your pincode is non-serviceable, you’ll need to courier the item to us. After inspection, approved returns will receive store credit in the form of a discount code or gift card. We do not offer direct bank or UPI refunds except in rare cases of excessive delays or repeated issues.
CASH ON DELIVERY ORDERS:
Please check your bill before paying. We are not responsible for any overpayments to the delivery agent. If a prepaid order is undelivered due to customer unavailability, the refund will be issued to your MachhMani Store wallet after deducting shipping costs.
NON-RETURNABLE ITEMS:
Certain items, such as our Nepali Rudraksha range, gift cards, and sale items, are not eligible for return or replacement. However, Premium range products are covered under the 6-month free replacement policy, not refund.